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Fiona • AI Receptionist
More patients answered. More appointments booked. Zero voicemails.
Fiona handles every patient interaction, across phone, SMS, and web chat simultaneously.
Today, every conversation matters.
Fiona takes the load off your front desk by handling patient conversations across every channel, capturing more opportunities without sacrificing your brand or patient experience.
After-hours, overflow, and peak times. Fiona picks up every call so your team can focus on patients in your office instead of on the phone.
When a caller disconnects, Fiona follows up via text within seconds and rescues rescue incomplete bookings to close the loop.
Website visitors become booked appointments through our widget, reducing the risk of them clicking away to another competitor.
Inbound Call Handling
Fiona answers during office hours, after hours, and the busiest parts of your day. Whether a patient is booking for the first time or calling about an existing appointment, she handles it completely, so your front desk can stay focused on the person standing in front of them.
Outbound Assists
Fiona doesn't just wait for patients to call. She reaches out proactively. Confirming upcoming appointments, following up on missed calls, and re-engaging patients who are overdue for a visit. Fewer no-shows, more filled chairs. Without your team lifting a finger.
Knowledge Base
Fiona knows your practice inside and out. Hours, services, insurance accepted, providers, pricing. She answers patient questions accurately and consistently every time, without putting anyone on hold to track down an answer.
Performance Reporting
Every call Fiona handles becomes a data point. See metrics on how many hours Fiona has worked and tasks she's completed, so you always know how your front office is performing even when you're not in the building.
Better outcomes
start with better conversations.
Zero Hold Time, Instant Answers
"I was very surprised and everything was answered right away. There were no problems understanding one another - I got my appointment, and every question I asked was answered. It was effortless."
—Kate L.
St. Augustine, FL
Scheduling Multiple Children is Effortless
"Fiona completely changed my experience with AI. She was very pleasant and helpful. I had 3 children to schedule and she kept up with me, I was blown away. It kinda scared me how good it was. I really appreciated it, it was very pleasant and got the job done. 10/10!"
—Briana F.
Jonesboro, GA
Seamless Rescheduling
"She gave me an appointment that was sooner than the one I had initially scheduled - which was great! It worked out better than I thought. Fiona being able to handle it. Being able to reschedule on the phone seamlessly is good!"
—Fatmata K.
Jonesboro, GA
24/7 Access Prevents Costly Cancellations
"Super helpful when the office is closed and you don't want to get charged because you missed some deadline. It was very comforting to know that when things come up Fiona is available and adds more flexibility."
—Brittany W.
Atlanta, GA
Human-like, with High-Tech Efficiency
"It felt like I was talking to a real person: I didn't have to repeat myself and she collected all the information like any front desk person would. She got everything on the first try! It made the office feel really high tech!"
—Evelyn D.
Brooklyn, NY
AI That Grows Your Practice
"It's good to see my favorite dentist use technology to grow, allowing us as patients to schedule multiple babies at once through AI answering their phones!"
—Jasmine D.
Jonesboro, GA
Hearing is believing.
Real patient calls. Real appointments booked. Hear why patients say "I thought I was talking to a real person."
New patient books appointment
9 to 7 Dental | Panorama City, CA
A new patient calls to schedule their first appointment while the front office can't get to the phone. Fiona handles the call perfectly. She creates a new patient record, collects and verifies insurance information, and books the appointment.
Patient Needs to Reschedule
Lil' Dente Pediatric | Darien, CT
A patient calls in to reschedule their appointment. The office is closed but Fiona is able to pull up the patient's account and work with her schedule to find a new appointment time.
Parent Schedules Emergency Appt
Memorial Children's | Houston, TX
A parent calls in needing to schedule an emergency appointment but the office is closed. Fiona empathetically handles emergency, collects details about the child's pain, and books an emergency appointment.
Patient changes mind about rescheduling
Best Dental Spa | Hoffman Estates, IL
A patient calls in to check the current day and time of their appointment. They ask if they can reschedule but then change their mind and decide to keep their original appointment. Fiona understands and handles the back and forth naturally.
Question about services and pricing
Syracuse Family Dental | DeWitt, NY
A prospective patient wants to know if the office offers Invisalign retainers and asks about pricing. The office is closed but Fiona is able to help and provides the information about pricing gracefully, explaining that price can vary based on the patient's needs and recommends coming in for a consultation.
Office location help (Spanish)
Maywood Children & Family | Maywood, CA
A patient converses entirely in Spanish, asking for the office's location and address. Fiona responds naturally in Spanish and provides the information needed while the office was closed.
Try talking to Fiona.
Call or text Fiona on our demo line and walk through booking an appointment exactly as a patients would
We've become experts in conversation.
Across thousands of calls, Fiona has learned what it takes to keep patients engaged, build trust, and get appointments booked.
Every conversation is an opportunity. Fiona is trained to move patients from inquiry to booked appointment without dropping the ball.
More Appointments Booked
When patients get what they need the first time, they stop asking for a human. Fiona resolves most calls completely on her own.
Reduction in Representative Requests
Patients stay on the line because Fiona sounds natural, moves quickly, and gets to the point. No hold music, no menus, no frustration.
Fewer Immediate Hangups