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Fiona • Communication & Scheduling
More patients answered. More appointments booked. Zero voicemails.
Fiona handles every patient interaction, across phone, SMS, and web chat simultaneously.
Today, every conversation matters.
Fiona takes the load off your front desk by handling patient conversations across every channel, capturing more opportunities without sacrificing your brand or patient experience.
After-hours, overflow, and peak times: Fiona picks up every call so your team can focus on patients in your office instead of on the phone.
When calls get disconnected, Fiona follows up via text within minutes to rescue incomplete bookings so nothing falls through the cracks.
Website visitors become booked appointments through our widget, reducing the risk of them clicking away to another competitor.
Inbound Handling
Fiona answers calls 100% of the time, 24/7.
Every channel, one Fiona
Phone, text, and website chat all reach the same Fiona, with the same answers and the same access to your schedule. Patients pick what works best for them.
Booking & Rescheduling
Whether it’s a first-time patient or a regular rescheduling, she takes it from hello to confirmed. Your front desk stays focused on the patients in office.
Handoffs, handled
When a conversation needs your judgment, it lands in your Inbox with the full transcript. Your team sees everything they need to handle in one place, not scattered across voicemail and sticky notes.
Outbound Assists
Fiona doesn’t just wait for patients to call, she reaches out proactively.
Outbound Confirmations
Every upcoming appointment gets a confirmation, and every missed call gets a callback. Patients show up, and your front desk isn't the one chasing them.
Patient Reactivation
Fiona finds the patients who've fallen off the schedule and invites them back. Recall lists stop collecting dust.
Knowledge Base
Fiona knows your practice inside and out.
Answers without the hold music
Hours, services, insurance accepted, providers, pricing. Fiona answers accurately and consistently, every time, without putting anyone on hold to track down an answer.
One update, every office
Add a question once and choose where it applies: a single location, a few, or the whole group. Every office is current the moment you hit save.
Performance Reporting
Every conversation Fiona handles becomes a data point.
See what’s actually happening
Why patients called and what happened next, from booking to reschedule to handoff. Fiona shows outcomes over any window, whether you're checking on this morning or last quarter.
Compare every location at a glance
Volume, bookings, and open items broken out office by office. Spot the location that's falling behind before it shows up in production numbers.
Better outcomes
start with better conversations.
Zero Hold Time, Instant Answers
"I was very surprised and everything was answered right away. There were no problems understanding one another - I got my appointment, and every question I asked was answered. It was effortless."
—Kate L.
St. Augustine, FL
Scheduling Multiple Children is Effortless
"Fiona completely changed my experience with AI. She was very pleasant and helpful. I had 3 children to schedule and she kept up with me, I was blown away. It kinda scared me how good it was. I really appreciated it, it was very pleasant and got the job done. 10/10!"
—Briana F.
Jonesboro, GA
Seamless Rescheduling
"She gave me an appointment that was sooner than the one I had initially scheduled - which was great! It worked out better than I thought. Fiona being able to handle it. Being able to reschedule on the phone seamlessly is good!"
—Fatmata K.
Jonesboro, GA
24/7 Access Prevents Costly Cancellations
"Super helpful when the office is closed and you don't want to get charged because you missed some deadline. It was very comforting to know that when things come up Fiona is available and adds more flexibility."
—Brittany W.
Atlanta, GA
Human-like, with High-Tech Efficiency
"It felt like I was talking to a real person: I didn't have to repeat myself and she collected all the information like any front desk person would. She got everything on the first try! It made the office feel really high tech!"
—Evelyn D.
Brooklyn, NY
AI That Grows Your Practice
"It's good to see my favorite dentist use technology to grow, allowing us as patients to schedule multiple babies at once through AI answering their phones!"
—Jasmine D.
Jonesboro, GA
Hearing is believing.
Real patient calls. Real appointments booked. Hear why patients say "I thought I was talking to a real person."
New patient books appointment
9 to 7 Dental | Panorama City, CA
A new patient calls to schedule their first appointment while the front office can't get to the phone. Fiona handles the call perfectly. She creates a new patient record, collects and verifies insurance information, and books the appointment.
Patient Needs to Reschedule
Lil' Dente Pediatric | Darien, CT
A patient calls in to reschedule their appointment. The office is closed but Fiona is able to pull up the patient's account and work with her schedule to find a new appointment time.
Parent Schedules Emergency Appt
Memorial Children's | Houston, TX
A parent calls in needing to schedule an emergency appointment but the office is closed. Fiona empathetically handles emergency, collects details about the child's pain, and books an emergency appointment.
Patient changes mind about rescheduling
Best Dental Spa | Hoffman Estates, IL
A patient calls in to check the current day and time of their appointment. They ask if they can reschedule but then change their mind and decide to keep their original appointment. Fiona understands and handles the back and forth naturally.
Question about services and pricing
Syracuse Family Dental | DeWitt, NY
A prospective patient wants to know if the office offers Invisalign retainers and asks about pricing. The office is closed but Fiona is able to help and provides the information about pricing gracefully, explaining that price can vary based on the patient's needs and recommends coming in for a consultation.
Office location help (Spanish)
Maywood Children & Family | Maywood, CA
A patient converses entirely in Spanish, asking for the office's location and address. Fiona responds naturally in Spanish and provides the information needed while the office was closed.
Try talking to Fiona.
Call or text Fiona on our demo line and walk through booking an appointment exactly as a patients would
We've become experts in conversation.
Across thousands of calls, Fiona has learned what it takes to keep patients engaged, build trust, and get appointments booked.
Every conversation is an opportunity. Fiona is trained to move patients from inquiry to booked appointment without dropping the ball.
More Appointments Booked
When patients get what they need the first time, they stop asking for a human. Fiona resolves most calls completely on her own.
Reduction in Representative Requests
Patients stay on the line because Fiona sounds natural, moves quickly, and gets to the point. No hold music, no menus, no frustration.
Fewer Immediate Hangups