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Betsy • Quality & Performance Coach
Stop guessing. Start listening to every call.
Your team handles thousands of calls a month, and for decades you could only QA 1% of them. Now with Betsy, call centers and offices can monitor every conversation, analyze every call, score every agent, and surface the insights that you've never previously had access to.
Total visibility starts with every single call.
Betsy sits behind every call your team takes. She scores performance, surfaces patterns, and turns conversations into coaching opportunities automatically.
Every call is automatically scored against your customizable criteria the moment it ends.
Specific coaching recommendations are generated for each agent, so managers spend less time listening to calls & more time developing the team.
Betsy surfaces the patterns in your call data that would take a human manager weeks to spot. And delivers them to your dashboard automatically.
Dashboards that build themselves
Betsy auto-generates views for every metric that matters. Booking conversion, intent categories, sentiment scores, and call quality.
Know who’s winning and who needs help
Agent leaderboards ranked by performance, filterable by intent category. See your top performers and your struggling ones at a glance. Click into any agent to see exactly what they’re doing well and where they’re falling short, with real call examples to reference.
Ask Betsy anything
See a metric spike or drop? Click on it. Betsy is a conversational AI layer that sits on top of your data. Ask her why booking conversion jumped this week, which agents are struggling with insurance verification, or what your best reps are saying differently. Betsy is trained to respond based on every agent call transcript.
From insight to action
Betsy doesn't just show you the data, she helps you do something with it. Drill into any call, build coaching plans from real examples, and create targeted training based on what's actually happening on the phones.
See Betsy in action.
Watch this DSO operator chat with Betsy and pull real insights from real call data, in real time.
40,000 calls. 64 agents. 100% visibility.
One Betsy customer went from QA'ing less than 1% of calls to full coverage across their entire onshore and offshore operation in 3 weeks.
Betsy's coaching plans are specific, measurable, and built around your criteria. So improvement is systematic instead of accidental.
Higher booking conversion after 90 days of coaching
When every call is reviewed, nothing slips through. Betsy catches the moments your managers would never have time to find.
Coaching and action plan compliance
Reviewing calls, identifying patterns, and building personalized coaching plans for every agent isn't humanly possible at scale. Betsy does it all automatically.
Reduction in manager time, saving an estimated 64-96 hours per week across your leadership team